The Seller is responsible for the delivery of the Product(s) concerned by the transaction throughout Belgium, the Benelux countries, France and Germany. The Seller will make every effort to ensure that the order is shipped to the address indicated by the Customer within a few days following validation of the Order. This may arrive at the address indicated by the customer on working days, between 8 a.m. and 6 p.m.

The package will be delivered to the recipient or any other person present at the address indicated. In case of absence, a notice will be left in the mailbox with the procedures to follow. The Customer must pick up their package or contact the delivery person to agree on a new method of receiving the package. If the Customer does not organize a new delivery within 2 weeks from the first presentation of the order, or if he is absent during this new delivery, the order will be automatically returned to the Seller, generating possible additional delivery costs payable by the Customer.

Each delivery is considered to have been made upon receipt of the Product by the Customer, automatically transferring the risks to the latter. Proof of receipt will be made by the delivery person.

When receiving their package, the Customer must check the quality of their purchase and is entitled to make any complaints based on their right of withdrawal or legal guarantees, in accordance with the General Conditions. He may also refuse the package if it clearly appears to have been opened or shows obvious signs of deterioration due to poor handling during delivery. In this second case, complaints must be communicated to the seller within three working days following delivery of the package.